Misrepresentation of product, Poor service and lack of compassion

I am not even comfortable to allocate one star for this fly-by-night nonsense, parthetic company. They dont deserve any.

On 14 October 2022, around 10pm i was hijacked and i was dumped in a remote area after being kept in the boot of a car for at least 2hours. When i got help i called car track immediately trying to ensure that my car i recovered as soon as possible. When i called i was told that my car was already been reported and i asked by whom...the next thing they dropped the call without answering my question. I called again and i insisted that they take relevant information so that i am sure that they will look for my car and i was told that they have already sent the recovery team to look for my car and they will contact me as soon as they got something. When i got home around 4am, my 14 yr old son told me that car track called him and told him that i am involved in a car accident and requested my medical aid details. He asked them whether i am okay they said they didnt go to the "alleged accident scene". He requested them to go instead they told him to go himself. They told him that they will not respond since they are not sure whether it is a false alarm or not. They then told him that they are knocking off and he must not wait for their call as they will not go to the "alleged accident scene". I cant believe how pathetic can they really be...nxa!! This was not enough, i then called them after my son related the story to me with the aim to raise my concerns. they just game me a lousy "we apologize" that meant "spilled milk is of no use". They told me that they managed to track my car in Emdeni in soweto and when they arrived, there was nothing...this was 6 hours after i was hijacked. Hopeless!! They never called me again from 14 October 2022. Today on 31 October 2022 , i called them to lodge a claim for the warranty they offer for us to pay more. According to the warranty, if they are unable to recover one's car, they will compensate you R150 000. I spoke to about 4 people/consultants who kept on promising to transfer me to the relevant department instead they disconnected my calls. I had to buy more airtime because of their poor systems.

Eventually i spoke to a very rude lady in control's department. He name is Gontse, i then explained my story to her and she said she will escalate my case to her supervisor (she called her Keabetswe). I then asked her what is her surname(Gontse's surname)...she said she cant give me her surname. She told me that she is Gontse and that is enough. She is not gonna tell me anything further than that. She said she is the only Gontse in the control room. What more do i want. Ooh my God, what could be worse than this when i needed help from people whom i am paying for their services. When I was still trying to talk to her and she told me to stop talking, she is transfering me to her supervisor. I was transferred to Kemiso Molefe whom i complained to and she told me that she will report the matter to Gontse's supervisor and i was mystified because Gontse said she is transferring me to her supervisor and i took it that Kemiso is the supervisor. Who is fooling who here?

Anyway, i presented my case to Kemiso Molefe who told me that she will first have to check whether i qualify for the warranty cover of R150 000 and she will send me the claim form if i do. I told Kemiso Molefe that i have took that option in my cover hence i know that i do qualify. To think i didnt even want this stupid option but their marketing departments will sell you a butterfly passing by...nxa!! She told me that she must still check whether i qualify with regards to other reasons. I then told Kemiso Molefe that she cant tell me of other reasons that i was not told about all along...it has been so nice for cartrack to debit my account for 2 of my cars now i am a fool which must be sent from pillar to post. She said she will send me an email to tell me the status before end of business day.

The level of incompetence and arrogance in the staff that is expected to be the supporting staff to us, lack of compassion to the victims of violent crime. It would have been nice to be assisted by a consultant who understands what one is going through after carjacking and kidnapping. To be hit numerous times in the head with a loaded piston handled by hands which are shaking. Loss of assets that we work hard for and struggle in the process of maintaining them and now we are being taken for granted by those who must help us. I am is serious pain and complete disappointment.

I wouldn't recommend anyone to waste their time and money by taking car track since they will fit your car with a 5110 nokia phone claiming that it is a sophisticated tracker with back up battery. We pay so much hoping that our cars will be secured

I am so frustrated now, i dont know what to do but all i know is that i will fight this with everything i got. I will not be victimized by ********* and by those who must be on our side since we pay them