Misrepresentation

In January 2024, I initiated contact with Cartrack to seek information regarding tracking devices that incorporate an "early warning" feature, as mandated by my insurance provider. During this interaction, a Cartrack representative asserted that the Quick Plus package at R149 per month encompasses the "early warning" capability.

Subsequently, in April 2024, I reached out to Cartrack to ascertain whether their tracking devices comp**** with the stipulations set forth by my insurer. To my surprise, I was informed that the Quick Plus package does not, in fact, include the "early warning" feature. Instead, I was advised to upgrade to an alternative package, which encompasses a feature termed "Carwatch," purportedly equivalent to "early warning," according to Cartrack's representation.

Preferring to avoid the inconvenience of terminating my existing contract with Cartrack due to this misrepresentation, I opted to upgrade to a more comprehensive package that includes the aforementioned "Carwatch" feature.

I would like to caution prospective Cartrack clients to meticulously verify whether their chosen tracking devices align with their insurance provider's prerequisites. Additionally, exercise discernment when interacting with Cartrack representatives, as they may proffer information that is not entirely accurate or may lead to misunderstandings.