Misrepresentation

I recently took out car track however i'm not happy with the service that i have received thus far, this email is sent out of frustration from bad customer service and misrepresentation from a consultant.

Firstly the consultant told me that my monthly fee will be R131.00 per month as to opposed to R231.00 that went off from my account and i'm not happy at all because that's misrepresentation from the agent.

I requested for a recording so please can i have that recording sent to me via email, because i have called in twice and non of the consultants have been able to assist me.

I'm afraid i have to take this up with the Ombudsman for assistance