JZ
Jasmine Z

1 reviews | Active since Oct 2023

01 Apr 2026, 11:04

Misleading Sales, Poor Disclosure & Unauthorised Debits – Escalated to Ombudsman

Update: Since my original complaint, I have escalated this matter to the Motor Industry Ombud of South Africa after being referred by the Consumer Goods and Services Ombud. The dispute remains unresolved, and unauthorised debit orders continued despite the account being under dispute and after I had already made payment in good faith. This matter is now with the Ombudsman for formal investigation.

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Replies (1)
Cartrack
Cartrack's reply01 Apr 2026, 11:33
Official
  Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team