KV
Kimberly V

1 reviews | Active since Apr 2025

01 Apr 2025, 15:29

Misleading Plans & Hidden Terms – Beware!

Please choose any other tracking company. It’s not worth the headache.

When I first enquired, they listed their plans along with optional value-added services. I chose the Standard plan with a panic button, only to find out after installation that the tracker they installed doesn’t even support a panic button. On top of that, if you add a panic button to any plan, their recovery warranty no longer applies—meaning if they fail to recover your ****** vehicle, you get nothing.

When I contacted customer support, they told me I’d have to upgrade to Premium if I wanted a panic button, even though this wasn’t made clear upfront. Be very careful when choosing a plan with Cartrack—what you think you’re getting may not be what’s actually installed.

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Replies (1)
Cartrack
Cartrack's reply01 Apr 2025, 15:51
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team