Misleading Information, Excessive Cancellation Fees & No Signed Contract

A few months ago, I installed two tracking devices in my vehicle and my partner’s vehicle. At the time of sale, the consultant clearly stated that the cost would be R99 per month. At no point was I informed that this agreement would be subject to a 36-month contract.

Recently, after selling one of the vehicles, I contacted the company to request cancellation of one tracker and asked if the device could rather be installed in my new vehicle. It was only then that I was informed of a 36-month contract, as well as a fee of nearly R900 for de-installation and re-installation.

I was further advised that if I choose to cancel, I would be liable for a cancellation fee of over R2000, which is completely unreasonable given that I was never informed of any long-term contractual obligation in the first place.

I then requested a copy of my contract, only to be told that there is no signed agreement on file.

This is extremely concerning. I feel that important information was withheld at the time of sale, and I am now being held to terms that were never clearly communicated or agreed to. Furthermore, the absence of a signed contract raises serious questions about the validity of this agreement.

I would like this matter resolved urgently, either by allowing cancellation without penalties or by honoring the original understanding provided at the time of sale.

I hope the company can address this issue fairly and transparently.