Misleading , dishonest and horrible service from Cartrack.

Misleading , dishonest and horrible service from Cartrack.

I received a call from one the agents at Car track towards the end of March 2020. The agent advised all calls were recorded and proceeded to state how they would like to " upgrade my current plan" . This was around the 26th March 2020, the agent was misleading , dishonest and **** to get me to sign up with Cartrack.

As this was not me upgrading my current existing plan but rather joining up a new plan with Car track. After a few weeks I check my bank statement and see that I am now paying for two different trackers on my vehicle.

I have called in to customer service on more than three times to try and get the call recording speaking to consultants Michelle on the 17 Nov 2020 ( 14:30) and Latoya on he 10 Dec 2020 ( 09:13). I have not had any feedback for well over two months , lately when I am transferred to client services my call gets cut off ???

Car track cannot be trusted with protection of our vehicles if they can not even be honest and pull call recordings of how we signed up with them in the first place.

The service I have received from them has been appalling to say the least. Their customer service has been disgusting , misleading and very dishonest.