Misleading Dash Cam Promises and Hidden Data Limits with Cartrack

This company is seriously misleading.

About a month ago I enquired about getting a dash cam installed in my private vehicle. I specifically asked whether there were any hidden costs involved, and I was reassured that the quoted amount was all I’d pay, and that I’d be able to access footage anytime and request downloads whenever needed.

Fast forward to this morning — I had my windscreen replaced and needed to make sure the dash cam was installed properly afterwards. I opened the Cartrack app to check the live view, only for it not to work.

Keep in mind, it hasn’t been working properly for the past 2 weeks already, but I assumed it was just signal issues and left it alone.

I phoned Cartrack this morning and was then told that there’s apparently a 500MB monthly limit on the device. Funny enough, nobody mentioned that when I signed up.

Naturally, I was irritated because I then had to buy additional data just to check whether the camera view was even correct after the replacement. And now, 2–3 hours later, the live view still doesn’t load.

Please make sure you fully understand what you’re getting before signing up for these products. It’s amazing how quickly something gets sold to you, but important details somehow never get mentioned.