Misleading Costs & Constant Upselling

Absolutely fed up with Cartrack, If I could give a 0-star rating I would. You sign a contract for an agreed monthly fee, yet the upselling never stops, extra tracking units, cameras, add-ons, and now an “extended warranty” fee for their own equipment.

After only one year, I was told I now need to pay an additional R30 per month for a warranty on the tracking unit. If I refuse, I’m told that should the unit stop working, my vehicle may not be traceable if ****** and I would also be charged a R600 call-out fee for them to fix THEIR device. That is completely unacceptable.

As far as I’m concerned, if customers are paying a monthly subscription fee, the company should already be monitoring whether their tracking equipment is functioning correctly. Instead, customers are expected to constantly follow up themselves to make sure the unit still works.

I will NOT be paying extra for an extended warranty, nor will I be paying any call-out fee if the unit fails. If your equipment cannot be re**** on without additional monthly charges, then the equipment itself is clearly the problem.

Please cancel my contract and arrange to collect your unit. I would rather support a reputable company that provides reliable service without continuously pressuring customers for more money.

The 3 year contract structure also feels designed to lock customers in despite poor service levels. Extremely disappointing experience overall.