1 reviews | Active since Jan 2025
Misleading clients to sign up and pay for a whole month of a tracker unit you dnt have installed and cannot use in the case of theft..
Good day on the morning of Saturday 11.01.2025,,contacted your call centre for more information on your different packages available the consultant Brian Mavimbela gave me the options available and i asked him if i should take out a contract today when will the tracker be installed and he said the tracker will be fitted tomorrow meaning Sunday 12.01.25,,i looked at the different packages and told him which one I'm interested in,,and so he took through the process and answering all the questions,,he thanked me and said he's putting me through to the fitment department and to make arrangements for the fitment of the unit,,but to my surprise the person at the fitment centre said the only available date for fitment is the 24.01.25,,and I said but the consultant said if i sign up today,,the tracker will be fitted tomorrow,,he went on to say the only opening is on the 24.01.25,,and said this was misleading clients to sign up and I'm paying for a whole month for something i dnt have the use of so in the time my car gets ****** our are they going to help me get it back or replace the value of the car if they can't find it,,so in closing i want to cancel the contract as it was misleading i will be stopping the debt order by my bank,,,and if you are really want to make a effort to sort out this problem,,feel free to contact me on
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
