MISLEADING ADVERTISING,POOR COMMUNICATION AND UNFAIR LONG WAIT FROM CAR TRACK RECOVERY AND WARRANTY

On 28 -29 April 2025 I was hijacked, kidnapped and ******, having installed car track devise 27 January 2025. The following events have transpired to date On the night of the hijack, kidnapping and robbing, Car track control room did pick up unusual movement of the car and called my sister who is registered next of kin, and she did not answer the call however since my phone was already switched off by armed ******s, Car Track control had an obligation to send security to confirm the movement, unfortunately Car Track did not honor their obligation as today the car is still not found and the Car Track Recovery and Warranty department which has no contact no. except emails has been mute on how do we proceed since its almost (2)months and the car has not been recovered.

Over and above that, The Activation Report received for the car still not recovered clearly shows even where the CAR TRACK devise was taken out but the Recovery and Warranty Administrator has devised a plan now in refuting claim that the car devise was due for inspection on 22 April 2025. I have been trying to establish as to when was this communicated to newly joined members and you are referred to this long document with faint writing.

Car Track marketing statement is clear, and I quote, "Car Track will pay you up to R150, 000.00 if your car is not recovered, when ****** (Reply Yes or No)

There is nowhere it says subject to Terms and Conditions...even when I was taking the car at the garage nothing was said of read the terms and conditions of car track, I just took it as it is...so today the car is ****** and has not been recovered and according to Car Track Control Room they have sent an e-mail to Car Track Recovery and Warranty office and its surprising that they talk through e-mails no one is calling or saying anything to their client who suffered loss that could have been prevented if someone did their job that night.

I am grateful to be alive many have died, I am currently attending Therapy Counselling which I am paying for my wellbeing, at some point Car Track adverts mention how they can assist you by providing support during unforseen circumstances and I am yet to see that part still...

Thank God the Car Track accounts department has stopped harassing me due to non-integrated system, hope this is a lesson to Car Track as well

I am inconvenienced due to this incident that was traumatic and I surely hope Car Track Head Office will head the call and do what is due to a black South African woman who nearly lost a life

SAPS is doing their part I am told but Car Track Recovery and Warranty honour your commitments as I paid my monthly subscription without fail and its not my fault that I was hijacked and no one saw a need to take the call from control room when they saw something was not good here..

I remember the ******s calling someone that night who was to remove the Car Tracker devise and that person just asked them to establish from me how much is my premium, yet he said "He will be able to remove the devise" either way on that car- maybe its your former employer look at re-vetting thoroughly as the time taken to remove that devise shows its an expert and the one who installed that tracker I must say he/she did a poor job...that nearly cost my life