MISLEADING ADVERTISING BY CAR TRACK

I was hijacked, kidnapped and ****** on 28-29 April 2025 with a tracker devise that was working perfectly. The Activation Report provided clearly shows if Car Track was professional as it claims to be I am sure they could have rescued me. My next of kin has a missed call from Car Track on that particular day and time as my phones were confiscated by the armed ******s. I fail to understand their reasoning behind the issue of if your car cannot be traced or found you will be paid or compensated. Peter, I informed car track when I was released by the said ******s on 29 April only then they drove to a spot where they found a devise, but the car gone. They promised to be looking for the car, it is 27 May 2025 nothing from Car Track, yet the Activation Report shows that it took ******s 20-030minutes to remove the devise clearly is people who know this tracker devise location. According to my understanding Tracker is supposed to dispatch security if they detect unusual movement of the car and they can't get through the owner and next of kin.and in this case they did not bother to dispatch anything until when I call them the next day. What is more depressing about the whole deal is that the car was still fairly new and instead of acknowledging their mistake they indicate that the devise was supposed to be tested on 22 April 2025 and you ask them where is it written and client reminded ....you are referred to legal jargon of Terms and Conditions yet when one took this contract I was called 17 times by their agents offering different packages. To their core business which was supposed to be executed they want to hide behind the testing of the devise which does not even show signs of dysfunctionality as the devise was working perfectly hence you manage to get the Activation Report, you can't make promises you can't keep to clients that is false marketing and misleading. The declined my case on the basis of the devise that was supposed to be checked by them on 22 April even though payment was deducted ....This is totally unacceptable as there is no update since my enquiry, I want my car or be compensated finish and klaar...I complained and someone has since called and said they will call back as Claims Department has no direct call you communicate via e-mail wow...Car Track