Mislead on Cartrack Dashcam

I have been totally misled by the sales representative on their dashcam product. Do not waste your time. The sales guy phoned me and asked if I am interested in the dashcam from Cartrack. I did mention to him that I am currently looking for a dashcam and he said that he will sort me out. I had a couple of questions regarding this product, which included, will I be able to access footage whenever I want and download whenever I want. His answer was yes you can via the app. GREAT for R199 per month I thought this is not bad as it is a reputable company as well.

After installation everything worked perfectly, and I tested the dashcam after the first trip. Requested the video footage of 5min, received it. Very happy.

A couple of days later I requested some more footage, and it never came through, keep in mind it was said that I will be able to download whenever I want. I never received the download request. I phoned Cartrack and the technical department told me that my data is finished.

WHAT DATA????? That was never mentioned to me that there is data that you need on the dashcam. Cartrack only supply 500mb of data on the dashcam per month he explained to me. If I knew this from the start and if the sales representative explained it to me like that, I would have never even closely considered getting this product. Think about it, how long does 500mb of data last to pull footage? Another thing the sales representative said that you will not be charged for the first month and only the following month. Couple of day went by and already pro rata charges came off my bank account. Again, mislead and **** to.

Now being misled on this product, I am trying to cancel this contract which is about a week old because the dashcam is useless to me. I can't access footage because of DATA which was never mentioned to me that is needed for downloading purposes in the first place.

I spoke to Khensani Khumalo at Cartrack and asked her to escalate this matter for me. If this matter gets escalated and the cancellation fee is not waived, I will request the sales representative recording with me and take this matter further.

I didn't expect this from Cartrack at all.