misinformation

cartrack has terrible customer experience on the first day i join the company an agent called me capture my details so i could join ,i informed her i want the service to start on the 20th of july as i wont have enough money to pay for the debit order.she told me i only need to pay pro rata which will only be R50.i got debited R100 and i did not have enough funds to accommodate the debit order cause i was miss informed.i called cartrack and they said they will investigate and also send me a call recording so i can also listen to the call and that has not happened and they also told me they do not have a turnaround time.i was also promised that a team leader will call me and that has not happened as well .