TM
Tshepo M

1 reviews | Active since Oct 2018

01 Oct 2025, 10:37

Migration gone wrong

Reference: ********** Called in & was immediately met by Thabo Modibe (billing)- extremely unprofessional & unpleasant- reports to Ms. Thobekile Maduna, I asked him to transfer me to her & he did not (said she's in a meeting)--- he transferred me to customer care, spoke to Yola who reports to Ms. Tina & I asked to speak to her & she deliberately refused & transferred me to Britney at Scheduling, who she reports to Mr. Leslie- asked for her to transfer me to him & she also did not said the manager is also busy but will schedule for a technician to come, she got Technician that will come to me tomorrow at 8am- she also transferred me to billing & I was assisted by a lovely lady called Tumelo & she's quite lovely- thank you Tumelo & Britney. Once my contract ends, I will not renew it.

0
Replies (2)
Cartrack
Cartrack's reply01 Oct 2025, 12:46
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
TM
Tshepo M's update01 Oct 2025, 14:19
Reviewer Update
Thank you very much for attending to this matter & ensuring my complaint receives attention. Kudos