AM
Anthony M

1 reviews | Active since Feb 2021

18 Jan 2025, 09:52

Mickey Mouse Company

I have a subscription with Cartrack and I’ve sold the vehicle. I called them to deinstall and reinstall, the agent I spoke to seemed that she was called off from the street and just given a phone and numbers to dial, she was so useless and uninformed. It was agreed to do the deinstallation and reinstalling it, but they failed to communicate any progress with me till I’ve decided to cancel the process of deinstalling and reinstalling. In spite of calling a thousand times to inform them that I don’t want them to do the deinstalling and reinstalling, they tried to debit my account I called another thousand times to inform them that I’ve cancelled the process Now, each and every I get calls from their accounts department telling me that I’m owing them for the deinstalling and reinstalling process which never took place

0
Replies (2)
Cartrack
Cartrack's reply18 Jan 2025, 09:54
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

AM
Anthony M's update18 Jan 2025, 10:06
Reviewer Update
This is such a generic answer and insincere reply