MESSING UP WITH MY CREDIT RECORD

Item: Cartrack
Rating: 1
Author: Lerato K

I have opened an account with car track last week, the agent I spoke to advised that they will debit a pro-rata of R79 on my account, which they did then this morning an amount of R845 was debited again from account, for what reason I don't know, as my cover does not even amount to R300 and the agreed debit order date is on the 22nd of every month,... When I called their account department they told me that they will refund me after 14 working days.... I can't wait for that long as I have other commitments and if I reverse the money it's going to affect my credit record.

Helpful (0)

Replies (3)

Cartrack's replyOfficial

15 Nov 2021, 09:22

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Cartrack's reply15 Nov 2021, 09:22

Official

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Lerato K's updateReviewer Update

15 Nov 2021, 10:27

Soonest, I can't wait for 14 working days!!!!

Lerato K's update15 Nov 2021, 10:27

Reviewer Update

Soonest, I can't wait for 14 working days!!!!

Cartrack's replyOfficial

15 Nov 2021, 10:56

Good day,

Thank you for bringing this to our attention. Your review has been sent to the relevant department for further investigation and we will contact you shortly. Kind regards,
The Cartrack Team

Cartrack's reply15 Nov 2021, 10:56

Official