messed up booking sytem

I called in to have a camera installed on Thursday, 02/04/2026. They advised that a technician would be available on Friday. Friday came and went, and no one arrived. I then received a call saying the installer would be available on Saturday. Saturday also came and went with no one arriving and no phone call.

On Monday, they advised that due to the Easter weekend, no one was available. On Tuesday, they said the installation would be on Thursday, 09/04/2026. On Thursday, they then advised that they could not see any booking in the system.

They confirmed again during the call that a booking would be made for today between 11 and 3. At 3, I called them, and they then advised that no installer had been booked. I asked to speak to a supervisor, and they said the supervisor was busy and would call me back.

They then called me to say they were investigating why no one had been sent out. Five minutes later, I received another call from an agent claiming she was calling to make a booking for Monday, saying that was the best available time. When I asked if she had spoken to her line manager, she asked, “Can we just make the booking for Monday?”