****mers and poor service.

I signed up with them back in 2023, on the 12 Nov called them to cancel the subscription because the car is no longer with me the say I have to pay cancellation fee since I have the 3 years contract with them I told the consultant (Lerato) that I don’t remember this said to me when I first signed up, so I requested for my recording of which I didn’t get. On the 18 Nov I called for the follow up spoke to (Gift) he assured me by the end of the day I’ll get the recording of which I haven’t got even today. So today I called spoke to (Musa) of which she said she’s also sending the follow up email unfortunately I ran out of airtime then called again then I spoke to (Ntombenhle) who she also say she will do the follow up email and when I tell her that I’ll write on review pages about this bad service I get from Cartrack she says please can we communicate via email. Mind you I’m using my own airtime (money & time) to call them and my debit date is on the 25th of every month but they can’t assist me since the 12th. As they say all calls are recorded they must pull all the recordings coz if the debit me I swear I’ll reverse that money I can’t be ****med in day light when we take their insurances they are nice and all that now they fail to pull up the recordings they always tell us “all calls are recorded and they are available on request”. Debit me on the 25th you will see