Mediocre Service

There should be a zero star rating. My camera device was not recording, I called in and was told that all these devices are faulty and it needs to be replaced. Cartrack never had the professional intellegence to inform their clients of the said issue. They then informed me that there are no stock and will only have stock available by the end of the week ending 06/12/2024, no one contacted me. I yet again called in to find out what is happening and was told the they only have technicians available for the 17th and I accepted the scheduled time (17/12/2024 @ 12pm). No one once again called or even came to the scheduled address. I received a call this morning from Cartrack (Mthokozizi) to confirm yet another scheduled appointment, with no explainanation as to why they did not come the first time. I was then given a date of the 20th and I refused this date as I have been losing out income as this vehicle is used on the ehailing platform and I wanted to cancel my subscription. Mthokozizi then confirmed that his supervisor is extremely busy and cannot take my call, however, they found a technician that can assist today @ 11h30. I called in again to confirm where the technician is, and was then informed that the scheduled appointment is for the 20th and not today. There is also no supervisor available to assist as I have requested to speak to the supervisor on numerous occasions and from different departments and was informed by Relebogile that there are no supervisors on the floor today. This is the most pathetic service ever, how can a person trust Cartrack to actually assist a person when in danger or even recover a vehicle when the vehicle is ****** if they can't even be trusted with a basic task like scheduling an appointment? I have been waiting a whole month for this device to be replaced and all they can say is "we apologize for the inconvenience caused" instead of actually resolving the issue.