****med by Cartrack

Dear Peter I am writing to express my deep dissatisfaction with the service I have received and the ongoing issue that remains unresolved since March.

In March, I was quoted for Continental tyres for my vehicle, and I paid the agreed amount in full. I was instructed to take my car to HIQ Paardenisland for the fitting. However, upon inspection, it became clear that the tyres fitted to my car were not what I had been quoted and paid for.

I returned to the dealer, and they directed me to Cartrack as the responsible party. Since April, I have contacted Cartrack multiple times via email and have received no resolution. The only response I have received is that "we are working on it," but no further action has been taken. I have not heard from the consultant Boikanyo Mogomotsi, who was initially handling my case, and he has failed to respond to my repeated inquiries.

This lack of communication and accountability is extremely frustrating, and I am left feeling as though my concerns are being ignored. As a paying customer, I expect better service and prompt attention to my issues.

I am requesting that Cartrack take full responsibility for this situation and address it immediately. Please provide me with a concrete solution, and let me know how you intend to resolve this matter