****MED BY CARTRACK

A while ago, my mom asked me to pay her cartrack account, so on my bank app, I saved cartrack account details as my mom's detail. On the 24th of May 2025, I accidentally sent money to cartrack thinking I was sending to my mom. We have been trying to get a refund for over a month calling every other week, the consultants kept saying the system says refund is due, but what was odd is that none of them were noting it on the system that my mom has been calling in giving them special permission, EVERY SINGLE TIME she needed to be called, EVERY WEEK. Last week same thing happened, my mom called in and asked what the matter was but a lady by the name Boitumelo Ramoka said the money can be used to pay the rest of the years fees, my mom told her the money accidentally was sent to her cartrack account we would like a refund, I then called in again after her and was asked to send the Proof of Payment which I was sending for the 10th but now to Nosipho Shelembe, always being asked the same question, should the money be sent to you or your moms accout, it didn't really matter I would say, even have all the whatsapp message which is just USELESS. Guess what? Today I call and I am told that the money has been logged that it will pay my mom's account fro the rest of the year by Boitumelo Ramoka on the 9th of July... with whose permission? We have been calling since May asking for a refund now in July we want the money to pay for the rest of the year? WHY? I feel ****med by CARTRACK, like I cannot even trust you with my own vehicle should anything happen, I am considering cancelling my services because if we are going to have a hard time with a mere R800 refund, what more when something goes wrong with my car, you will do this dilly dally? I am so disappointed really.