BV
Bern V

1 reviews | Active since Nov 2009

04 Jul 2025, 15:35

Masterclass in pathetic client service and payment handling

What a dis-pleasurable company to deal with. From day one I had payment issues with them. Kept getting SMSs on payments that wont go through. No real help to get it resolved. Just reminders to pay.

Was finally resolved because apparently they cant load debit on a business account, which is BS. They were annoying as hell to deal with and something that should have been easy to fix if dealt with more tactfully at least.

They said "re-submission fees" might apply for the debit check. If they do that I am cancelling my service immediately...

Turns out they have gone ahead and charged a re-submission fee for something entirely outside my control, so I have now cancelled my Cartrack service.

What a masterclass in pathetic client service these people have given.

0
Replies (1)
Cartrack
Cartrack's reply04 Jul 2025, 15:52
Official
Good day Bern,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards
The Cartrack Team