Malfunctioned tracker

I am writing to express my concerns regarding a series of issues I have encountered with my Cartrack service.

A few weeks ago, my car tracker unexpectedly stopped functioning, which prompted my initial inquiry. Upon following up, I was informed that my car was no longer registered in my name and was directed to contact my dealer. This came as quite a surprise to my dealer, who clarified that the vehicle is indeed still in my name.

Further communication revealed that an agent had inadvertently canceled my contract. As a result, I was advised that I would need to rejoin and start anew with a new contract. Fortunately, my vehicle was confirmed to be back in my name, and I proceeded with the necessary steps to rectify the situation.

During this process, I inquired about the payment I had made toward my original contract. I was assured that I would receive a refund since the tracker had not been operational. However, I have since been charged for another installment, and the information regarding my refund remains unclear, as I have received conflicting explanations. Additionally, there has been no explanation as to why my tracker was not working. I am particularly concerned, as this situation could have resulted in serious consequences had my vehicle been ****** while I believed my tracker was functioning.