Lucky was very professional yet streetwise talking out of the box making me understand that it's better to fix the debt than allowing it to grow by the month

Lucky was very professional yet streetwise talking out of the box making me understand that it's better to fix the debt than allowing it to grow by the month. The tone of his voice reflected that he knew what he was doing and when he was not sure about something got confirmation from his supervisor. He knew when to press me and convince me to start paying and knew when to listen to my side of the story.