Loyalty Ignored: Cartrack's Disappointing Customer Service Experience

I have been with Cartrack for years, but unfortunately, my experience with their service has been frustrating. My tracking unit has been working on and off, and despite reporting the issue multiple times, the only solution they've offered is for me to pay R600 for the unit to be repaired.

It’s disappointing that instead of taking care of a loyal customer, they blame me for the issue and insist that I cover the costs. If I want a new unit installed, I’m expected to pay close to R400 plus a fitment fee. What’s even more frustrating is that new customers are offered free fitment and a free unit at just R99 a month.

This feels like a money-making scheme where long-term customers are left to fit the bill. We even have a new vehicle that needs a tracker, but if they can’t resolve the issues with the current unit, how can I trust them with the new car?

It's a sad realization that customer loyalty doesn't seem to matter to Cartrack.