Lousy service

My experience with Cartrack has not been good. 1) The techmician had difficulty fitting the unit into the car, and after 2 attempts and a whole day (!) it worked. 2) two weeks later, the first time I tested it I was given the wrong position on two separate occassions. I was told I would be contacted for the unit to be fixed: no contact, inspite of having sent an email of complaint. 3) Monday morning I called again: this time I was given the correct position of the vehicle, and I WAS given a call back with the correct positon. It would have been helpful to have been told that the unit was reset.