Long wait times, i have to lost my day waiting for your instalation at the end of the day no body came , for me firstly it Lack of empathy , verry Unhelpful service or untrained , i Were transferred multiple times, the staff lack the knowledge to reso

Long wait times, i have to lost my day waiting for your instalation at the end of the day no body came , for me firstly it Lack of empathy , verry Unhelpful service or untrained , i Were transferred multiple times, the staff lack the knowledge to resolve my issue Poor communication, the information inconsistent, unclear, misleading, Negative attitude , Lack of self-service options, no adequate resources to resolve the issue Inadequate resolution, issue not resolved until now . I would suggest implementing a call-back system, train your staff to handle customer inquiries more effectively