Long-Term Client Treated Unfairly – Repeated Billing Issues & Misleading Practices

I have been a Cartrack client for several years, which makes this situation even more disappointing. This is not the first time I have experienced unfair billing practices with Cartrack. When I sold my previous vehicle through WeBuyCars, I was informed that I would need to pay both: A removal fee for the existing device, and A reinstallation fee for a new device in my new vehicle. This meant I was effectively being charged for two devices, which I found completely unreasonable at the time. Now, with my current vehicle, I am experiencing even worse service. From the outset, the sales process was not properly explained. I specifically asked what my total monthly cost would be and was under the clear impression that it would be R249 per month. However: I was charged an installation fee shortly after (despite understanding there would be no call-out fee). On 1 March, a debit of over R500 was attempted. I disputed this due to the discrepancy. After escalation, I paid what was requested at the end of March. Thereafter, another debit of R299 was processed. To date, I have seen multiple inconsistent amounts (R249, ±R489, R299) with no clear explanation. Despite this: I have been continuously harassed via WhatsApp and phone calls for payment. I have provided proof of payments made. I have clearly communicated that this matter is under dispute. I then requested to cancel the service due to dissatisfaction. I was told I must pay a cancellation fee of over R2000 for a device I have only had for one month — even though I am willing to return the device and pay a reasonable removal fee. The cancellations consultant I dealt with was also extremely rude and dismissive. As a long-standing customer, I find this treatment unacceptable. There appears to be a consistent pattern of: Poorly explained fees, Inconsistent billing, Aggressive collections behaviour, and Unreasonable cancellation penalties. My expectations: Immediate cancellation without penalty. Device removal at a fair and reasonable cost. No further harassment or billing. A clear breakdown of all charges and why they were app****. Cartrack’s handling of this situation has been extremely disappointing, especially considering my history as a loyal client.