GD
Gizela D

1 reviews | Active since Jan 2022

16 Mar 2022, 14:19

Liable for fees....

I am tired off cartrack they don't know how to treat a customer and now they sending emails, whatsapp message for me to pay for a contract that has lapsed in December. I have requested my query to escalated to the superiors and that wasn't done then asked to be provided with complaints email address for cartrack still not provided. I have spoken to alot of people at cartrack but not assisted.

According to me when the contract lapsed it falls into a month to month subscription

I am threathened by sms telling me that they will blacklist me.

The people I spoke to are Senzo in accounts department. Thapelo Tshilwa Tokelo Radebe Karabo Dire Shakir Joseph-who was so rude and was impatient with me and very arrogant.. Team leaders.

0
Replies (1)
Cartrack
Cartrack's reply16 Mar 2022, 14:37
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team