NT
Nick T

1 reviews | Active since Jul 2017

13 Jul 2017, 13:06

Lawyer harrasment

<p>I had 2 vehicles fitted with a cartrack tracking device when i purchased the vehicles as an insurance requirement. These devices was installed through the insurance company and not through myself. On the 21st of July 2016 i was retrenched due to operational requirements. I notified all my service providers of my situation including cartrack and had to forward them the retrenchement letter and documents in order to cancell or freez my accounts. With Cartrack my account was suppose to be closed. No further debit orders went off on my bank account after i informed Cartrack of my retrenchment. Four weeks ago a cartrack agent phoned me to notify me that i was behind on my account with almost R3700. I explained to her that my account was supposed to be closed due to my retrenchment situation. I was told that they did not receive any evidence from me that i was retrenched and that i would be handed over to their collections department if i didnt pay the outstanding ammount.</p> <p>Now almost a year later im receiving phone calls from several lawyer companies all across South Africa telling me that i was handed over to them in order to collect the outstanding or behind payments. The so called lawyer companies harrassing me is all accross South africa and im not dealing with one specific lawyer. Its 3 to 4 different lawyers per day all handling my cartrack account. I phone cartrack again on the 11th of July 2017 explaining to them that i was retrenched and that im still without employement. They told me that someone made a mistake somewhere and that they will try and resolve my issue. However its still not resolved and im still being harrased by several laywer companies on a daily basis.</p> <p><br />When i cancelled my Cartrack account, i did not receive a letter from them stating that my account was closed. I have no signed contract with cartrack as the installation of the divices was done through the insurance company. I would like them to rectify their mistake by closing my account. i will forward them the retrenchement letters and documents again to prove that i was retrenched. I have been told on several occations by cartrack that one of their agents would call me back to try and resolve this issue. Havent heard anything from them as of yet. Only lawyer calls.</p>

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Replies (1)
Cartrack
Cartrack's reply13 Jul 2017, 13:20
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team