Lairs with empty promises

I Was sold watch and the sales person said that they would be able to detect when someone is *****ing my lights. Unfortunately sone one stole my lights and I was not called or given any indication that someone was *****ing my lights as promised by the guy that sold the product to me on the 11/10/2024 at 12:17. When i call them they tell me they don't have that service. When I tell the someone sold me that service and they must go and listen to the call they keep on saying they will and they will come back to me I called them 3 times I still haven't received any response. I need this issue to be resolved because you are clear misleading clients and after that you have empty promises