Lack of service

I’d like to express my extreme disappointment in Cartrack. On the 28th of November, upon finalising my new car purchase, I made a call to Cartrack and spoke to Bontle, requesting a de installation on my previous car and an installation on my new car. She said she would get someone to contact me, but I never received a call.

On the 3rd of December I called in again and spoke to Nosiphiwe and I was told that there weren’t any notes made on system for a request, so I then requested her to put me through to scheduling. I spoke to a lady, who apparently also didn’t make notes on system, and requested the same. She made put me on hold for a very long time saying she was making contact with the guy at the dealership to arrange for the de-install because I had already taken the previous car in. My airtime ran out and she did not bother contacting me back, but instead she didn’t bother logging the query.

On the 5th of December, I decided to make contact again and spoke to Neo to arrange for all of this to be done, and now, 10 days later, I’m still waiting to be contacted. All this, while I have paid and have never missed a single premium. I have lost confidence in this business. It’s really pathetic that I have to chase you guys around for good service that I pay for. I’m now driving around with a tracker when I stated in my insurance policy that I have one. What will happen if my car goes missing? Do you know what the consequences will be? This will be seen as a bridge of contract and I will be held liable. This is absolutely unacceptable and I demand installation to be done before end of business today, while I look for an alternative because I cannot deal with incompetence.