Lack of response to faulty tracker

Cartrack does not seem to momitor its own systems - the tracker on one of our fleet vehicles stopped working more than 2 months ago and it wasn't until we needed to track a particular trip that we noted that it wasn't tracking. It has taken several messages to finally get some response but a week later I still have no cer*****y as to if and when this tracker will be repaired. On a goof note, when Dumazile finally got involved, the paperwork for a tracker on a vehicle we had got rid of was dealt with fairly efficiently. It just seems that there is a break in comms between Dumazile and the technical team as there seems to be no urgency to assist us in getting the tracker repaired or replaced.