LM
Lerato M
1 reviews | Active since Sept 2015
22 Dec 2015, 14:32
lack of professionalism
On application of my cartrack unit I opted for debit orders every month. Now I get an SMS saying my account is in arrears. I call in and get put through to a guy called Nicolas n tells me that their system had a problem that's why the debit orders didn't go off. Now they r going to debit my account for the months they failed to debit. Why make their problem mine. It is a great inconvenience. I'm disappointed with their service. If they are not careful I'm going to take my business elsewhere.
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Cartrack's replyOfficial
23 Dec 2015, 14:15Hello leer@,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with the Debtors Manager, we have processed your credit in order to resolve.
Kind regards,
Minette van Dalen
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with the Debtors Manager, we have processed your credit in order to resolve.
Kind regards,
Minette van Dalen
Cartrack's reply23 Dec 2015, 14:15
Official
Hello leer@,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with the Debtors Manager, we have processed your credit in order to resolve.
Kind regards,
Minette van Dalen
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with the Debtors Manager, we have processed your credit in order to resolve.
Kind regards,
Minette van Dalen