lack of efficiency and customer service

I am not sure how this company operates. I have been asking for this contract to be canceled for 3 months as the car was sold but I am constantly being pestered with phones and requests to get the account up to date. the last consultant that called was extremely rude and dropped the call in my ear. So happy to switch to Netstar rather than this useless Mickey Mouse operation. I wonder how they recover cars of they cannot get basic Admin right!