TA
Tracey A
1 reviews | Active since Sept 2012
23 Nov 2022, 11:32
Lack of customer service skills and call dropping
Your agents are rude and don't listen. Trying to make arrangements and everytime when I ask to speak to a manager they drop the call. They have no customer service skills or de-escalation skills at all. Can a manager please email me and then we can arrange a call.
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Replies (2)0
Replies (2)
Cartrack's replyOfficial
23 Nov 2022, 14:14Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply23 Nov 2022, 14:14
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
TA
Tracey A's updateReviewer Update
24 Nov 2022, 15:46No response to my hello Peter from a manager.
TA
Tracey A's update24 Nov 2022, 15:46
Reviewer Update
No response to my hello Peter from a manager.