Lack of customer service in terms of cancellation inquiries

Cancellation of tracker

In 2016 I bought an 2011 Audi with the tracker fitted, and only took over monthly payments as per salesman from dealer.

On Friday 16/11/18 at about 8:10 I phoned and spoke to an employee of Cartrack. I explained my situation and that I need to cancel the tracker. He said someone will phone me before 10 am on said day. He also informed me there will be R1800 cancellation fee ! or R800 transfer of the unit !

At about 12 midday, after not receiving any feedback I have emailed Carttrack,

On Saturday 18/11/18 I have sent another email. Up to now I had no response. I need to cancel the tracker as I will be trading in the vehicle.

But have an issue with the cancellation fee as well.

1: I have never signed/agreed to any terms from tracker. 2: I am even sure that the unit was paid off already since its fitted in a 2011 model 3: I have never in 2 years time (From date of purchase to date) received any info/phone calls/or even an email from Cartrack to inform me of the use, terms, to inform me if the unit was tested etc...

I want to know why is it so hard for them to return an inquiry and why I should be held liable for cancellation fees, if they clearly never informed or contacted me within 2 years time.

Cartrack, you have my details, as I have given the time and date I phoned.