EB
Erick B
1 reviews | Active since Aug 2019
22 Jul 2020, 12:06
Lack of Communication in terms of contract details.
I joined Cartrack in 2018, I asked them numerous times to send me a copy of the contract which I never saw, today I canceled with them and suddenly I was told no it is a 3 year contract and that I need to pay cancellation fee which was not a small amount, was not in the mood for a fight so I just agreed to the fee to get this thing cancelled.... People will be less angry if you can just let them know that its a 3 year contract... Impossible to get documents from you.
Make sure that in future you send "ALL" legal documents to clients so that they know what they are agreeing on...
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Replies (2)
Cartrack's replyOfficial
22 Jul 2020, 12:12Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply22 Jul 2020, 12:12
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
EB
Erick B's updateReviewer Update
22 Jul 2020, 12:15Matter is already resolved, I canceled my contract, do not want any service from you guys again. I have the email/proof that you sent me stating that the contract is canceled so I really do hope for your sake that there will not be any more debit orders going off...
EB
Erick B's update22 Jul 2020, 12:15
Reviewer Update
Matter is already resolved, I canceled my contract, do not want any service from you guys again. I have the email/proof that you sent me stating that the contract is canceled so I really do hope for your sake that there will not be any more debit orders going off...