Lack of basic knowledge, product service and good customer services skills.

I contacted car track last week in the hope of getting more information as to how start prevention works and if I can sign up without requesting for a new tracker. Lindokuhle Malindi was kind and assisted in capturing my details and we agreed on what I'm covered for, however he mentioned he cannot process my request for start prevention as that is handled by client services. I was transferred to a lady known as Busisiwe Vilakazi who changed my entire contract, didn't inform me what I'm covered for and told me that Lindokuhle captured the incorrect details. I then went to the branch on Friday last week for installation where they told me what I'm covered for and what I am supposed to be seeing on the cartrack app. The only feature I could see by then was start prevention and nothing else, I was asked to give it a few days for the app to refresh, Monday came the app was still showing the same information. According to my knowledge and agreed debit order I am supposed to be covered for car watch, start preventiom, log book, geofences, points of interest, R150 000 recovery warranty. The app today earlier showed that I do not have access to carwatch and log book feature which a lady known as Lerato Matabane assisted and connected me to the department who made it visible on the app. She promised to contact me back later today with an update as I wanted her to send me an email and confirm verbally what exactly I'm covered for and how much is the premium. A few minutes ago I got another call from cartrack and I'm told that my application was processed as if its for a business and not personal. Which is more confusing and frustrating as it seems cartrack representatives lack with product knowledge and providing the correct info. The Port Elizabeth branch explained that any package above R199 pm has carwatch and the other benefits on the app excluding live vision and protection. Each time I get a call from car track each person tells me a different story and they promise to call back and never get back to me. I am frustrated and irritated as no one seems to explain or take account as to what I'm really covered for. I assumed for such a big and well known company I wouldn't be receiving such a horrible service.