Lack of accountability and poor telephone etiquette

I have never in my life seen people who are so directionless and a leadership that fails to take accountability like this organisation. I regret the day I took out cartrack because had I known that their leadership is non-existent I would have gone elsewhere. I received a call from their call centre agent from accounts because I had to reverse some debit orders on my account due to my IB being hacked and needed to account for who is who. I received the 1st call and advised them to deduct my account accordingly and made arrangements for them to debit the remaining R88 the following month. Little did I know that it would lead to a flood of calls from accounts call centre agent. I mean calls came in while I was in meeting and they were rude AF. I finally requested to speak to a manager only to be sent from pillar to post because the so called manager who was a Mr Ndhlovu would not take my call after the agent I assume told him about the call. It is very disappointing and disgusting that there is a so called leader who lacks accountability and the fact that they don't read notes on their own systems is a clear indication that they are not led at all..