Lack of accountability

I opted to upgrade my device and made the call on the 7th of September 2023 and entered into a new contact then. I was assisted by Andile Randima who was very helpful. From there it went south. They told me that the people will come install on Thursday. They couldn’t give me an exact time but told me to wait for a call between 10am and 3pm. My husband waited all day at the house and no one came. I called again and they said the next day. Same thing happened. Today is the 12th and I am The one that has to call again. The lady I explained this to, Shenelise, did not even offer an apology. She went on to try book another app. I asked for an explanation and she just put me on hold. No accountability. I’ve been with cartrack since 2020 and this is unacceptable.