Lack of accountability

After an appointment is scheduled, two people confirm from Cartrack. My insurance company confirms and your guy failed to honor the appointment. He had my number, but somehow failed to even let me know. Is this how you do business?<br> your total lack of service shows me the company could not care less about their clients. What if something happens to customers cars? Is this attitude the same? Don't bother your staff, we will look for your car when we feel like it!<br> Have your Manager contact me, as I am notifying my insurance company to terminate my policy as I am going elsewhere for car and household insurance