Lack of accountability

This Morning I called the call center to alert them of a fault on one of my cars,I was told the situation would be attended to,until now Am still experiencing the same fault on one of my cars,I wonder what would happen if this car would be ****** with their so called turn around time on ****** vehicles...

One of my cars has an alert stating that the car has been on for 4hours,when I call my diver he says the car has been off since he got back and that's since 5pm,but when I check my app the car has been on for 5hours but when I call the call center they tell nothing is wrong,Clearly someone is not doing their job here,If my car gets lost car track will have to answer here..m***xxm...