Juiceless/No Service

Car track has been giving me a hard time providing invoices and a copy of a signed contract as I join them via a third party (cannot get to the agent who was handling my insurance matters) but to cut a long story short, they finally forwarded me the invoice to my surprise the VIN & Car Registration Number is incorrect (they also had my name (now corrected) and home address incorrect). My question is ....if my car get lost which car will they recover or find? I must say, they are good in debit orders but with no customer & car tracking service at all.