1 reviews | Active since Jun 2021
JOINING CARTRACK COMPANY IS LIKE SIGNING ROBBEN ISLAND PRISON SENTENCE
I bought a preowned vehicle in 2017 which automatically had a tracking device. I opted to take it over to avoid the Hussle of looking for a better service provider. The very same vehicle was traded in on or around 2020 and opted to transfer it on my old vehicle unbeknown to me that I am signing a Robben Island prison sentence without no parole, the terms were that it will be a month to month to contract after the end of 3yrs term. I did the DE/RE INSTALLATION and paid approximately R900, due to covid times I found myself struggling financially and opted to review all my mandates so that i may be able to survive. The subscription then was less than R200 but manageable as I was dealing with bigger issues. All hell broke loose when it was time to terminate Cartrack , I was taken from pillar to post by consultants who would in their best ways lured me to stay put and offer me different options. When I started to increase my cancellation request due to unit draining my battery and having wrong signals, I was informed of the form that I needed to fill-in. Despite my queries about the form I never received that form and my month notice had lapsed. I decided to keep drain the water in the fishpond so that it can the fish can suffocate, that was when I started being overwhelmed with emails from Cartack demanding outstanding monthly payments. I ignored some of them but opted to use their whatsapp channel and requested that the device be deactivated sincewell my vehicle was involved in an accident and spent almost three months at the PANELBEATERS. Like always, it fell on death ears whilst owed amount increases for no services. Now I am stuck with a debt of R4000 which even offered discount, I will have to face the huddle of R2500 cancellation fee.
CARTRACK COMPANY ARE ****MERS, DO NOT CARE ABOUT CLIENT'S INTERESTS LIKE THEY CLAIM. SHOULD MY VEHICLE BE ****** IS WHEN I WILL SEE THEM RUNNING AWAY WITH THAT R150 000 THEY CLAIM TO OFFER.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
