I've been a client w...

I've been a client with cartrack for almost over a decade..what service have I received not much especially from their agents. You get one in a million that's actually willing to assist but the others are not very helpful. I posed a question to 3 consultants today and none of them could give me a straight forward answer. My question and apparently it's in my TS and C's is why should I as the client that is already paying you a monthly subscription, still call in every 3 months to check if my tracker is working- should this not be a service that is provided to the client because all the other services you only benefit from SHOULD something happen which is not very often. My question was also what happens because life gets busy I forget to do a 3 month check up and something happens to my vehicle? Does this jeopardise my claim? Nobody could answer me. Really I would not recommend Car track to family and friends because I've just been giving money away every month and have seen no benefit to it.