Its pathetic

I have tried in vain to get Cartrack to uninstall and reinstall a unit into a car. I currently have a car with a unit in it which is for sale and I wanted the unit transferred into the replacement car. I was told that I would need to pay R700 plus to do so. Given that units are fitted for free, I advised them that that wasn't an option and advised them that I will cancel my contract. They said I couldn't as the contract had run less than the 36 months. I advised them that at the onset I had requested a month to month contract which was voice logged. Its been nearly 5 months now and still call after call has produced nothing, other that an acknowledgement that my contract is indeed a month to month. Taking matters into my own hands I revered my debit order and had the courtesy to call them and advise them. The accounts lady needs some customer care training as all she did was tell me I couldn't cancel without having her facts. That been said I called to put it on the record. I will continue to reverse my debit every month going forward unless I get resolution from someone senior and who actually gives a dam.