It's all good...until it isn't.

I am usually overly impressed with Cartracks' service. Over the past couple of years, I've been with them, I can't fault them really.

However, that's when things are going well. Over the past year, I have been consistently unemployed (as I work at sea...do the math) and this has lead to be having no source of income. Cut to: a daily call from Cartrack and or their attorneys - literally, Monday - through Saturday. It matters not how many times one explains ones situation, because "if there is no arrangement captured on the system, they will keep calling you" irrespective of how many "notes" have been captured.

Staff range from being really nice - to incredibly rude and downright antagonistical. Take today's call from someone called "Ayanda" who spoke over me and then proceeded to disconnect the call before I'd even finished speaking.

Your lack of case management systems in your call centre is not my fault CarTrack. Rest assured, I will settle this account as soon as I am able to do so - and then source a vehicle tracker elsewhere.