Issue with contract

On numerous occasions, I have requested that my contract be sent to me, I am yet to receive it. I had also requested to get my contract cancelled, knowing that I have 7 months left and Cartrack insist I pay R2650 to cancel, despite only having 7 months left.

I have now been told that because I requested for a downgrade, I effectively started a new contract and therefore have a new 36 month contract.

It's day light ******* and I'm so disappointed that such a company would have such tactics to make money.